Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via DHL with tracking and drop-off. If you prefer delivery by DHL Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. Shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Bulky goods lead to higher transport costs. Shippers are often commissioned here. In the case of works that have to be set up on site, there are additional costs for travel, meals and accommodation.
When shipping abroad, the delivery time may deviate from the specified delivery times. The specified shipping costs apply to shipping within Germany, unless the charges for international shipping are explicitly stated. Deliveries abroad are associated with additional costs. The respective customs regulations of the states can influence delivery time and delivery costs. If possible, please contact us before ordering.
The shipping costs, loading and packaging fees as well as the postage costs will not be refunded on return. Please use the original packaging for the return.
A possible return of the goods and works of art takes place up to 14 days after receipt of the goods. The goods must be undamaged. Shrink cracks in the wooden sculptures are not a damage to the works of art, but part of a natural process. They do not represent a reason for complaint.